Thursday, September 21, 2017

Loblaws failed to alert CFIA to hazard

Documents obtained via Access to Information reveal that Loblaws failed to notify the Canadian Food Inspection Agency that it had problems with imported organic baby foods earlier this year.

The CFIA only became aware of the health risks after a mother in Hamilton complained that her four-year-old became sick after eating the product that was watery and didn’t smell right.

Loblaws issued its internal – but not public - recall on Jan. 13, sending it to all of its many stores – eg. Loblaws, No Frills, Superstores – across Canada. It did not inform the CFIA.

It wasn’t until Feb. 2 that the CFIA kicked into action on the basis of the consumer complaint and by evening Feb. 3 issued a national recall alerting customers to the possible presence of harmful bacteria in the President's Choice products.

The heavily-censored documents indicate the products were imported, but the name and location of the supplier are censored in from most documents.

One e-mail amongst dozens censors the name of the supplier, but provides the address as 10119 Old Valley Pike in Mount Jackson, Virginia. That is the address for Andros Foods – North America.

The internet says “Andros is a family owned and run private company, headquartered in the southwest countryside of France, known as a global leader in fruit processing, frozen desserts, dairy and confectionery. 

“Andros currently owns and operates more than 25 factories worldwide including a U.S. fruit processing factory in Mt. Jackson, Virginia.”

The CFIA lab test results are censored, but what it clear is that the supplier erred in filling some pouches with wash water used to clear lines between processing of different ingredients.

Despite the consumer complaint, the CFIA said in its website recall and health alert that there had been no reports of illnesses linked to the recall.

There is a document dated Dec. 2, 2016, that is identified as complaint number 17.

The documentation reveals that despite the Loblaws recall initiated Jan. 13 and the CFIA recall initiated Feb. 3, there were more illnesses reported into the summer, prompting another and much more extensive CFIA recall on Aug. 2.

Some of the consumer complaints were for baby foods purchased at Shoppers Drug Mart stores which are also owned by Loblaws.

The documents also indicate that a baby in Nova Scotia became seriously ill after eating one of the products. The mother reported that it was mouldy.

There was one case that was misdiagnosed as Clostridium botulinum. It was, in fact, Botulinum dificile.

Right up to the August 2 recall, the CFIA identified the potential food-poisoning risk as Clostridium botulinum.

There is some sloppy bookwork. For example, there are at least a couple of documents with dates in October, 2017.